I have already begun to do this! And it DOES work…but sometimes you have to call back at a later time, when the USA shift starts.
I think this is a great idea, I have had a number of occasions when speaking to reps on the telephone, that their accent was so very heavy I could not understand them and asked to speak to someone who spoke clearer English. I like this idea better. This came from a friend.
I want to ask each of you to consider doing the following when you are talking on the phone to any US customer service representative that is based in a foreign country (thus attempting to communicate with a person with a foreign accent who may be in another country). This has happened to me and it works! Any time you call an 800 number (for a credit card, banking, charter communications, health insurance, insurance, you name it) and you are transferred to a representative (with a foreign accent), please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please very politely (very politely – this is not about trashing other cultures) say, “I’d like to speak to a customer service representative in the United States of America .” The rep might suggest talking to his/her manager, but, again, politely say, “Thank you, but I’d like to speak to a customer service representative in the USA .” YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA . It only takes less than one minute to have your call re- directed to the USA . Tonight when I got redirected to a USA rep, I asked again to make sure – and yes, she was from Fort Lauderdale .
Imagine if tomorrow, every US citizen who has to make such a call and then requests a US rep, imagine how that would ultimately impact the number of US jobs that would need to be created ASAP. Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on.
If I tell 10 people to consider this and you tell 10 people to consider doing this – see what I mean…it becomes an exercise in viral marketing 101.
Remember – the goal here is to restore jobs back here at home – not to be abrupt or rude to a foreign phone rep. If you agree, please tell 10 people you know and tell them to tell 10 people they know….etc…etc…